Refund & Cancellation Policy
We strive to provide a seamless experience. This policy explains our procedures for cancellations and refunds, ensuring transparency and fairness for all our users.
At a glance
A quick summary of our refund and cancellation terms.
Refund window
Full refunds available if cancelled 24 hours prior to the scheduled collection time.
Processing time
Approved refunds are processed within 5-7 business days to the original payment method.
Cancellation
You can cancel easily via WhatsApp, phone, or your account dashboard.
1. Cancellation Policy
At LabLink Guwahati, we understand that medical requirements and personal circumstances may change. You can cancel your appointment at any time before the scheduled collection time, subject to the timelines below.
1.1 Cancellation Timeframe & Fees
- Before 24 hours of appointment: Full refund or free rescheduling — no charges.
- Within 24 hours of appointment: Cancellation allowed, but a cancellation fee of 20% may apply to cover operational routing costs.
- On the day of appointment: Cancellation fee of 30% may apply.
- After phlebotomist dispatch: No refund available, but rescheduling may be possible subject to availability.
1.2 How to Cancel
You can cancel your appointment through any of the following channels:
- Call / WhatsApp Helpline: +91 93650 01624
- Email: lablinkguwahati@gmail.com
2. Refund Policy
We strive to provide transparent and fair refund policies for all our healthcare services.
2.1 Refund Eligibility
- Refunds are processed for cancelled appointments as per the cancellation timeframe above.
- Full refunds are provided if the phlebotomist fails to arrive at the scheduled appointment without prior notice.
- Refunds will be provided in case of technical errors resulting in double payment.
- Refunds are not available for completed sample collections, even in the event of minor report delays from the partner laboratory.
2.2 Refund Processing Time
- Refunds are returned to the original payment method used during booking.
- Online payments (Card / UPI): 5–7 business days.
- Cash on Collection advance: Refunded via bank transfer or UPI within 7–10 business days.
- You will receive an SMS/Email confirmation once the refund is initiated.
2.3 Non-Refundable Services
- Completed sample collections where the blood/urine sample has already been drawn.
- Tests that have been successfully processed and reported by the laboratory.
- Home visit convenience charges if the phlebotomist has already visited your location.
- Any promotional discounts, coupon codes, or wallet credits cannot be refunded in cash.
3. Rescheduling Policy
- Free rescheduling if requested at least 24 hours before the appointment.
- Rescheduling within 24 hours may incur a nominal routing fee of ₹50.
- You can reschedule up to 2 times per booking.
- Rescheduling can be done via WhatsApp or phone (+91 93650 01624).
4. Special Circumstances
4.1 Medical Emergencies
In case of medical emergencies or hospitalization, we will work with you to provide a full refund or hold on your booking. Please contact us with relevant documentation.
4.2 Force Majeure
In case of natural disasters, severe weather, or other circumstances beyond our control, we will prioritize rescheduling safely or provide appropriate full refunds.
4.3 Service Quality Issues
If you experience any service quality issues, please contact our grievance officer immediately. We will investigate and provide appropriate resolution, which may include full or partial refunds.
5. Contact for Refunds
- Phone / WhatsApp: +91 93650 01624
- Email: lablinkguwahati@gmail.com
- Business Hours: Monday to Sunday, 7:00 AM to 8:00 PM